DX helps Sure measure developer productivity and satisfaction

Sure is an insurance software company that supports some of the world’s most recognized brands.  Sure’s engineering organization previously relied on in-house surveys, 1:1s, and leadership meetings to keep a pulse on developer productivity.  However, with aggressive hiring plans and a reorganization on the horizon, Sure’s engineering leadership saw a need for a better approach.

“We were about to get new managers, new people, new processes, and do a reorg, and we wanted to preempt some of the challenges that come with all of that change,” says Sure’s VP of Engineering, Jico Baligod. “We wanted a way to keep a pulse on what was changing as we grew.”

The company found that DX provided a powerful yet streamlined solution for measuring their developer experience and productivity. “We did a proof of concept, and it was just so much easier than what we were doing previously,” says Baligod. “It’s a frictionless way to understand how teams are doing and what we can do to improve their day-to-day processes.”

Today, Sure uses DX to inform team- and organizational-level improvements. Teams select developer experience projects to focus on each quarter as part of their customer-facing work, and leadership identifies areas that need a more coordinated effort. One example of the latter: Sure’s leadership has a dedicated “Tech Wealth” week every year where teams focus on improving technical debt.

In addition to the insights DX provides, Sure saves an estimated $200,000 per year by offloading their developer experience survey efforts to DX.