Customer stories

John Lewis uses DX to strategically improve engineering practices

John Lewis Partnership
About

The John Lewis Partnership is the UK’s largest employee-owned business. It operates John Lewis & Partners department stores, Waitrose supermarkets, its banking and financial services, and other retail-related activities.

Key results
Achieves over 90% participation rates across developers
Uses DX metrics to align improvements to engineering practices with organizational goals
Has been adopted by teams across the organization to drive their own improvement

At John Lewis Partnership (JLP), the drive for continuous improvement and efficiency is a core value, especially within the engineering teams. With an employee-owned structure that ensures everyone has a stake in the company’s success, JLP is dedicated to fostering a collaborative and productive environment. A significant step in this journey has been the adoption of DX, a platform that JLP uses to collect both developer productivity metrics and feedback from developers to drive improvements to their engineering practices.

Here’s a closer look at how John Lewis Partnership is using DX:

 

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