A Framework for Emotion-Oriented Requirements Change Handling in Agile Software Engineering

We wanted to know the key challenges that make requirements changes (RC) handling difficult, how these impact the emotions of software practitioners, what influences their RC handling, and how RC handling can be made less emotionally challenging. Method: We followed a mixed-methods approach. We conducted two survey studies, with 40 participants and 201 participants respectively. We found (1) several key factors that make RC handling an emotional challenge, (2) varying emotions that practitioners feel when it is challenging to handle RCs, (3) how stakeholders, including practitioners themselves, peers, managers and customers, influence the RC handling and how practitioners feel due to the stakeholder influence, and (4) practices that can be used to better handle RCs.

• Kashumi Madampe
• Rashina Hoda
• John Grundy