Introducing the Developer Experience Index

To date, DX has provided four core KPI metrics focused on perceived speed, ease, time loss, etc. But our customers have increasingly asked us for a single metric to be able to report on. Having a single metric brings the benefit of increased clarity and focus for executives, managers, and teams.

To address this need, we are introducing the Developer Experience Index (DXI) score. DXI is a mean average of all driver sentiment scores, giving you a single overall score for developer experience that can be benchmarked against the industry.

DXI scores are displayed at the top of your main snapshot results screen. Existing DX KPIs (i.e. perceived speed, ease, time loss, etc) have been moved to a new “Delivery” tab that gives you a view of your overall delivery outcomes.

In addition to the DXI score, we are releasing a number of additional improvements:

• Improved snapshot results navigation. You can now quickly jump between snapshots, teams, and trends without switching contexts.

• More powerful workflow metrics. DX now displays workflow metrics in their own dedicated tab, making them more discoverable and useful. We’ve released 19 new workflow items, which are the defaults for all accounts (any previously used survey questions can still be included in snapshots, too).

• Four core KPIs moved to the new “Delivery” tab. DX now shows the four core KPI measures (i.e. perceived speed, quality, ease of delivery, time loss, etc) and the analysis of key drivers impacting those KPIs in one single view.

• Improved triage workflow. To collect more useful data on different DX drivers, managers are prompted to triage all drivers instead of only their five highest-ranked. To reduce effort for managers, DX does not prompt for comments as part of triage and allows re-submitting previous responses if desired.

• Triage results are displayed alongside drivers scores to make it easier to access:

New features coming soon

We aim to have these additional features released over the next couple of weeks:

1. Self-serve UI for creating workflow items. Today, the DX team creates custom workflow items through support requests. To streamline this process, we are developing a self-service UI that will be released within the next couple of weeks.

2. Improved interviews feature. DX’s interviews feature is a powerful way to double-click into snapshot results. To make it easier for customers to leverage this feature, we’re adding the ability to launch interviews right from snapshot results.