4 ways Intercom is improving developer productivity
Intercom’s DevEx strategy helps engineers move fast and love the process. Here’s how they do it.
Jennifer Riggins
All Posts
PRs won’t tell you whether AI is boosting developer productivity. This will.
Quantify the real impact of generative AI on your engineering team’s productivity and experience.
Abi Noda
CEO
Job board: Find openings in DevEx/Platform roles
Explore the DX Job Board for roles prioritizing building a great engineering culture and experience.
Taylor Bruneaux
Analyst
How Shopify’s infrastructure team defined their charter
Infrastructure teams often lack clear charters, causing misaligned priorities. Learn how Shopify defined their focus areas and communicated value to leadership.
Brook Perry
Marketing
Introducing DX Frontline
DX Frontline is purpose-built to capture the reality of engineering work, straight from your developers.
Isaac Noda
Product Lead
Announcing the general availability of PlatformX
Platform as a service helps engineering scale, but only if it's grounded in DevEx. PlatformX gives teams the feedback loops and user insights to succeed.
Abi Noda
CEO
Correlate qualitative and quantitative metrics
Correlate DevEx surveys with performance metrics to identify where investments will have the greatest impact. DX visualizes these relationships.
Abi Noda
CEO
Announcing our integration with Atlassian’s Compass
Integrate DX Compass with your stack for clearer visibility and faster DevEx wins.
Ryan Jones
Senior Software Engineer
SPACE framework: a quick primer
The SPACE framework supports better developer productivity measurement. Understand its five dimensions beyond simple metrics like lines of code.
Abi Noda
CEO
Inside look: Shopify’s developer experience survey
Shopify’s DevEx survey reveals what developers really need to thrive. See what they found.
Abi Noda
CEO
Importance-performance matrix analysis
Use performance matrix analysis to identify what’s working, what’s not, and what to fix next.
Abi Noda
CEO
How DORA and SPACE are related
DORA and SPACE are complementary, not competitive, frameworks. Learn how to use both effectively.
Abi Noda
CEO
Welcoming Laura Tacho, DX’s new CTO
Laura Tacho joins DX as CTO, bringing deep expertise in DevEx, leadership, and scaling engineering orgs.
Abi Noda
CEO
DX25 core model: first look
Get a first look at the DX25 Core Model, a new framework for building world-class DevEx.
Abi Noda
CEO
Inside Peloton’s developer experience survey
Peloton used internal surveys to understand developer experience. See how they designed questions, boosted participation, and turned insights into action.
Brook Perry
Marketing
DX included in the Thoughtworks Technology Radar
DX and Thoughtworks partner to bring clarity and strategy to developer experience. Learn about DX's inclusion in the Technology Radar report.
Brook Perry
Marketing
How developer experience became a strategic pillar at American Express
Balancing standardization with developer freedom is challenging. Discover how American Express created 'Paved Roads' that engineers actually want to follow.
Sophia Wallman
Research Analyst
DORA metrics don't measure productivity
Discover what DORA metrics really say about developer productivity, and what they don’t.
Abi Noda
CEO
Inside Extend’s journey of rolling out a Git and Jira metrics tool
Extend’s journey with Git metrics shows how visibility drives smarter decisions.
Brook Perry
Marketing
How to get executive buy-in for developer experience investments: a complete guide
Learn how to get executive buy-in for DevEx investments with proven strategies from GitHub, Notion, Peloton, and Etsy. Includes frameworks for ROI calculation, trust building, and presentation templates that translate technical improvements into business value.RetryClaude can make mistakes. Please double-check responses.
Taylor Bruneaux
Analyst