Associate, Resident Program Manager Services
ApplyDX helps companies build world-class engineering organizations by providing their leaders with insights into developer experience and productivity.
About the role
As an associate on the Program Manager Services team, you will work directly with our customers to coordinate the planning, execution, and analysis of their quarterly developer experience surveys. In addition, you will work closely with our Customer Success team to develop and strengthen relationships with executive stakeholders at customer accounts.
Key responsibilities
This is a high-impact role working directly with our clients to:
- Create and drive execution of detailed projects, working in collaboration with customer stakeholders
- Own communication with clients regularly to provide our recommendations and manage expectations
- Directly communicate with VP+ level executive stakeholders at customer accounts
- Identify the needs of technology executives and prepare relevant analyses and reports to help inform decision-making and provide clarity into the health of their engineering organization and actions required to improve
In partnership with our Customer Success and Product teams, you will also:
- Refine the strategies to deliver great value to customers through DX Program Manager services
- Recommend and contribute to process improvements to maximize accuracy and efficiency within the Program Manager Services offering
About you
We are looking for people who demonstrate these aspects:
- Prior experience in change management, consulting, business analytics, client services, project management, etc
- Excellent verbal and written communication skills and comfortable presenting to strategic stakeholders/leadership
- Highly organized and able to effectively manage a high volume of parallel projects at once
- Able to provide great, consistent service to clients who are sometimes assertive and demanding
- Self-motivated, able to work effectively under deadlines without much supervision, excellent follow-through
Benefits
- Equity in a high-growth-stage startup
- Employer-Sponsored Healthcare, Dental, Vision
- 401K w/ 100% match up to 3%
- Laptop and other equipment
About the company
- DX is a fast-growing B2B technology organization based in downtown Salt Lake City
- We help companies like Etsy, Indeed, Dropbox, and Pfizer better understand and measure the productivity of their engineering organizations
- DX is profitable and tripling its revenue annually
This full-time in-person role is based out of our Salt Lake City office.