Forward Deployed Engineer

About DX

DX helps companies build world-class engineering organizations by providing leaders with deep insights into developer experience and productivity. We are a bootstrapped, profitable company experiencing consistent, 3X year-over-year growth. Based in downtown Salt Lake City, we are trusted by customers like Etsy, Dropbox, Twilio, Pfizer, and Booking Holdings.

About the Role

We are a passionate team energized by making meaningful impacts on both our customers and our company.

As our first Forward Deployed Engineer, you’ll sit at the intersection of Pre-Sales, Post-Sales, and Engineering, providing fast, versatile technical solutions throughout the customer lifecycle.

You will become the primary expert guiding customers through installation, operation, customization, and ongoing support of our on-premise products and self-hosted data extractors.

Key Responsibilities:

• Act as the primary technical expert for DX’s on-premise offerings and self-hosted data extractors.
• Develop and maintain deep understanding of the DX platform and customer-specific requirements to enable successful customizations, configurations, and integrations.
• Manage and prioritize a queue of development, implementation, and support-related requests.
• Lead internal R&D initiatives aimed at improving team efficiency and organizational scalability, including process improvements, tooling enhancements, custom reporting, and feature development.
• Collaborate closely with R&D to ensure smooth product support and customer implementations.

Preferred Qualifications:

• Exposure to programming (Ruby/Rails preferred) with a solid understanding of APIs and RESTful services.
• Experience working with different cloud providers (AWS, GCP, Azure, etc)
• Experience with version control systems like Git and the GitHub CLI.
• Familiarity with SQL

About You

• You quietly outwork your peers; meticulous and obsessive about details and processes.
• Consistently perform at a high level; not sporadically.
• Quickly learn, adapt, and communicate about technical products and solutions.
• Take ownership, thrive under pressure, and consistently meet deadlines.
• Confidently challenge, recommend, and redirect efforts, effectively managing customer expectations.
• Possess excellent presentation, communication (written & verbal), and relationship-building skills.
• Demonstrate outstanding people skills, including influencing, negotiating, and achieving results through indirect reports or cross-functional teams.

Bonus Points if You:

• Are based in the Salt Lake City area, or you are willing to relocate.
• Have prior startup experience.
• Have worked closely with technical audiences (e.g., Platform Engineers, VPs of Engineering, CTOs, CIOs).

Why this Role Matters

This is a unique opportunity. At DX, your primary challenge won’t be firefighting or dealing with a buggy product. Instead, you’ll partner closely with customers to ensure DX drives meaningful, measurable change and positively impacts their organizations.

If you’re passionate about technical challenges, thrive in high-impact environments, and want to be instrumental in customer success, we’d love for you to join our Forward Deployment Engineering team.

What we care about at DX

Companies have all kinds of culture statements. At DX, we clearly define what we care about and how we judge performance. For us, success comes down to individual mastery—becoming exceptional at your craft. Those who pursue and exhibit mastery will thrive and be rewarded accordingly. While we can’t always control external outcomes, we consistently strive to perform at our absolute best.

Benefits:

• Competitive salary and generous bonus structure
• Meaningful equity in a high-growth-stage startup
• 401(k) with 4% match
• Unlimited PTO
• Company-issued laptop and necessary equipment