Senior Solutions Engineer (East Coast)

About DX

DX helps companies build world-class engineering organizations by providing leaders with deep insights into developer experience and productivity. We are a bootstrapped, profitable company experiencing consistent, 3X year-over-year growth. Based in downtown Salt Lake City, we are trusted by customers like Etsy, Dropbox, Twilio, Pfizer, and Booking Holdings.

The Role

We are a small team of passionate top performers who are energized by making an impact on our customers and our company.

As a Senior Solutions Engineer, you will be the technical and consultative expert for onboarding and integrating the technical components of our platform. You will work directly with engineering teams to understand their challenges, design tailored solutions, and ensure a seamless implementation process. This role combines technical expertise, communication skills, and a deep understanding of developer workflows.

Key Responsibilities:

• Lead implementation discovery sessions to understand client needs, existing workflows, and goals.
• Ask thoughtful questions to uncover critical details about the client’s engineering processes, branching strategies, deployment workflows, and tooling.
• Act as a trusted advisor for clients, providing guidance on best practices for deployment workflows and analytics integrations.
• Design and propose tailored solutions to integrate the company’s APIs with client workflows.
• Provide hands-on assistance with technical integrations
• Develop scripts or tools as needed to support client implementations.
• Collaborate closely with Product, Engineering, and Customer Success teams to align client needs with product capabilities.
• Share feedback from clients to help inform product enhancements and roadmap priorities.

Preferred Qualifications:

• Technical Skills:
  • Exposure to programming (Ruby/Rails preferred) with a solid understanding of APIs and RESTful services.
  • Experience with version control systems like Git and the GitHub CLI.
  • Familiarity with SQL
  • Knowledge of CI/CD pipelines, deployment workflows and branching strategies.
• Consultative Skills:
  • Excellent communication and presentation skills, with experience leading client discussions.
  • Ability to understand complex workflows and recommend solutions.
  • Strong organizational skills to manage follow-ups and deliver resources promptly.
• Experience:
  • 5+ years in a customer-facing technical role, such as implementations, professional services, or solutions engineering.
  • Experience working with engineering teams and tools like Tableau, GitHub, or similar developer ecosystems.

Bonus Points if You:

• Have experience working with financial services customers.
• Are based in the East Coast (preferably New York City)

Why you’ll love working here

• Mentorship & growth. You’ll work directly with senior members of the Customer Engineering team who will mentor you as you grow your career at DX.
• Ownership & impact. You’ll see the direct results of your efforts in our product’s performance and customer satisfaction.
• Collaborative culture. We’re a tight-knit team that values curiosity, knowledge sharing, and learning from one another.

What we care about at DX

Companies have all kinds of culture statements. At DX, we clearly define what we care about and how we judge performance. For us, success comes down to individual mastery—becoming exceptional at your craft. Those who pursue and exhibit mastery will thrive and be rewarded accordingly. While we can’t always control external outcomes, we consistently strive to perform at our absolute best.

Benefits:

• Competitive salary and generous bonus structure
• Meaningful equity in a high-growth-stage startup
• 401(k) with 4% match
• Unlimited PTO
• Company-issued laptop and necessary equipment