Senior Solutions Engineer (UK)

About DX

DX is headquartered in Salt Lake City, Utah and is one of the fastest-growing SaaS companies globally. We help engineering leaders build high-performing, productive teams. DX collects millions of data points daily, powering insights into developer productivity and experience at companies like Pinterest, GitHub, BNY, Xero, and many more.

Our business has scaled profitably and grown rapidly—tripling annual recurring revenue in the last several years.

DX recently closed on its acquisition by Atlassian. By joining Atlassian, we will expand our resources, accelerate growth and R&D, and ultimately deliver greater impact to our customers.

The Role

We are a small team of passionate top performers who are energized by making an impact on our customers and our company.

As a Senior Solutions Engineer, you will be the technical and consultative expert for onboarding and integrating the technical components of our platform. You will work directly with engineering teams to understand their challenges, design tailored solutions, and ensure a seamless implementation process. This role combines technical expertise, communication skills, and a deep understanding of developer workflows.

Candidates must be based in London, United Kingdom.

Key Responsibilities:

• Lead implementation discovery sessions to understand client needs, existing workflows, and goals.
• Ask thoughtful questions to uncover critical details about the client’s engineering processes, branching strategies, deployment workflows, and tooling.
• Act as a trusted advisor for clients, providing guidance on best practices for deployment workflows and analytics integrations.
• Design and propose tailored solutions to integrate the company’s APIs with client workflows.
• Provide hands-on assistance with technical integrations
• Develop scripts or tools as needed to support client implementations.
• Collaborate closely with Product, Engineering, and Customer Success teams to align client needs with product capabilities.
• Share feedback from clients to help inform product enhancements and roadmap priorities.

Preferred Qualifications:

• Technical Skills:
  • Exposure to programming (Ruby/Rails preferred) with a solid understanding of APIs and RESTful services.
  • Experience with version control systems like Git and the GitHub CLI.
  • Familiarity with SQL
  • Knowledge of CI/CD pipelines, deployment workflows and branching strategies.
• Consultative Skills:
  • Excellent communication and presentation skills, with experience leading client discussions.
  • Ability to understand complex workflows and recommend solutions.
  • Strong organizational skills to manage follow-ups and deliver resources promptly.
• Experience:
  • 5+ years in a customer-facing technical role, such as implementations, professional services, or solutions engineering.
  • Experience working with engineering teams and tools like Tableau, GitHub, or similar developer ecosystems.
  • Bonus points if you have experience working with financial services customers.

Why you’ll love working here

• Mentorship & growth. You’ll work directly with senior members of the Customer Engineering team who will mentor you as you grow your career at DX.
• Ownership & impact. You’ll see the direct results of your efforts in our product’s performance and customer satisfaction.
• Collaborative culture. We’re a tight-knit team that values curiosity, knowledge sharing, and learning from one another.

What we care about at DX

Companies have all kinds of culture statements. At DX, we clearly define what we care about and how we judge performance. For us, success comes down to individual mastery—becoming exceptional at your craft. Those who pursue and exhibit mastery will thrive and be rewarded accordingly. While we can’t always control external outcomes, we consistently strive to perform at our absolute best.

Benefits & Perks

Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits.

About Atlassian

At Atlassian, we’re motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone’s perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit go.atlassian.com/crh.