Support Specialist

About DX

DX helps companies build world-class engineering organizations by providing leaders with deep insights into developer experience and productivity. We are a bootstrapped, profitable company experiencing consistent, 3X year-over-year growth. Based in downtown Salt Lake City, we are trusted by customers like Etsy, Dropbox, Twilio, Pfizer, and Booking Holdings.

The Role

We are a team of passionate top performers who are energized by making an impact on our customers and our company.

As a Support Specialist, you will work closely with customers to understand and troubleshoot technical issues across our platform and integrations. These will require familiarity with APIs, data ingestion pipelines, authentication configurations, and the engineering systems customers connect to DX (e.g., GitHub, Jira, Azure DevOps).

You will also support customers using our survey tools, which help teams gather and act on feedback from developers, engineering managers, and other technical stakeholders. This includes assisting with survey configuration, deployment, and interpreting survey data alongside usage analytics to provide a holistic view of developer experience.

You’ll be a key member of our growing support team, helping customers resolve issues via web, email, case updates, and direct video or Slack-based support. You’ll also partner with our Engineering and Customer Experience teams to ensure product quality and to share insights on recurring challenges or product gaps.

This is a great opportunity for someone excited to work at the intersection of developer tools, data infrastructure, team feedback, and customer advocacy—and eager to learn and grow with a fast-moving startup.

Key Responsibilities:

• Serve as the first line of support for customers using DX’s Survey and Data Cloud products, helping them troubleshoot issues and get unblocked quickly
• Assist with survey setup, delivery, and analysis to ensure customers collect meaningful feedback from their engineering teams
• Investigate and resolve unexpected product behaviors, escalating when necessary to Engineering or Product
• Communicate clearly and professionally with customers via Slack Connect, Microsoft Teams, email, and video calls
• Document support interactions, identify patterns in customer feedback, and contribute to improving internal processes and external resources

Preferred Qualifications:

Qualifications and technical skills that will lead to success:

• 0–2+ years of customer-facing technical support or solutions engineering experience
• Familiarity with engineering tools like GitHub, Jira, Azure DevOps, GitLab, etc.
• Understanding of APIs and how systems connect via webhooks or tokens
• Comfort troubleshooting and explaining technical concepts to both technical and non-technical users
• Familiarity with authentication concepts (OAuth, SAML, token-based auth)
• Basic understanding of SQL
• Interest in or experience supporting survey tools, employee feedback platforms, or data interpretation workflows
• A proactive, curious, and collaborative approach to problem-solving
• Strong communication skills and empathy for customers navigating complex environments

Bonus Points if You:

• Are based in the Salt Lake City area

Why you’ll love working here

• Mentorship & growth. You’ll work directly with senior members of the Customer Engineering team who will mentor you as you grow your career at DX.
• Ownership & impact. You’ll see the direct results of your efforts in our product’s performance and customer satisfaction.
• Collaborative culture. We’re a tight-knit team that values curiosity, knowledge sharing, and learning from one another.

What we care about at DX

Companies have all kinds of culture statements. At DX, we clearly define what we care about and how we judge performance. For us, success comes down to individual mastery—becoming exceptional at your craft. Those who pursue and exhibit mastery will thrive and be rewarded accordingly. While we can’t always control external outcomes, we consistently strive to perform at our absolute best.

Benefits:

• Competitive salary and generous bonus structure
• Meaningful equity in a high-growth-stage startup
• 401(k) with 4% match
• Unlimited PTO
• Company-issued laptop and necessary equipment
• Fully covered medical insurance