Support Specialist

About DX

DX is headquartered in Salt Lake City, Utah and is one of the fastest-growing SaaS companies globally. We help engineering leaders build high-performing, productive teams. DX collects millions of data points daily, powering insights into developer productivity and experience at companies like Pinterest, GitHub, BNY, Xero, andmany more.

Our business has scaled profitably and grown rapidly—tripling annual recurring revenue in the last several years.

DX recently closed on itsacquisition by Atlassian. By joining Atlassian, we will expand our resources, accelerate growth and R&D, and ultimately deliver greater impact to our customers.The Role

We are a team of passionate top performers who are energized by making an impact on our customers and our company.

As a Support Specialist, you will work closely with customers to understand and troubleshoot technical issues across our platform and integrations. These will require familiarity with APIs, data ingestion pipelines, authentication configurations, and the engineering systems customers connect to DX (e.g., GitHub, Jira, Azure DevOps).

You will also support customers using our survey tools, which help teams gather and act on feedback from developers, engineering managers, and other technical stakeholders. This includes assisting with survey configuration, deployment, and interpreting survey data alongside usage analytics to provide a holistic view of developer experience.

You’ll be a key member of our growing support team, helping customers resolve issues via web, email, case updates, and direct video or Slack-based support. You’ll also partner with our Engineering and Customer Experience teams to ensure product quality and to share insights on recurring challenges or product gaps.

This is a great opportunity for someone excited to work at the intersection of developer tools, data infrastructure, team feedback, and customer advocacy—and eager to learn and grow with a fast-moving startup.

Key Responsibilities:

• Serve as the first line of support for customers using DX’s Survey and Data Cloud products, helping them troubleshoot issues and get unblocked quickly
• Assist with survey setup, delivery, and analysis to ensure customers collect meaningful feedback from their engineering teams
• Investigate and resolve unexpected product behaviors, escalating when necessary to Engineering or Product
• Communicate clearly and professionally with customers via Slack Connect, Microsoft Teams, email, and video calls
• Document support interactions, identify patterns in customer feedback, and contribute to improving internal processes and external resources

Preferred Qualifications:

Qualifications and technical skills that will lead to success:

• 0–2+ years of customer-facing technical support or solutions engineering experience
• Familiarity with engineering tools like GitHub, Jira, Azure DevOps, GitLab, etc.
• Understanding of APIs and how systems connect via webhooks or tokens
• Comfort troubleshooting and explaining technical concepts to both technical and non-technical users
• Familiarity with authentication concepts (OAuth, SAML, token-based auth)
• Basic understanding of SQL
• Interest in or experience supporting survey tools, employee feedback platforms, or data interpretation workflows
• A proactive, curious, and collaborative approach to problem-solving
• Strong communication skills and empathy for customers navigating complex environments

Bonus Points if You:

• Are based in the Salt Lake City area

Why you’ll love working here

• Mentorship & growth. You’ll work directly with senior members of the Customer Engineering team who will mentor you as you grow your career at DX.
• Ownership & impact. You’ll see the direct results of your efforts in our product’s performance and customer satisfaction.
• Collaborative culture. We’re a tight-knit team that values curiosity, knowledge sharing, and learning from one another.

What we care about at DX

Companies have all kinds of culture statements. At DX, we clearly define what we care about and how we judge performance. For us, success comes down to individual mastery—becoming exceptional at your craft. Those who pursue and exhibit mastery will thrive and be rewarded accordingly. While we can’t always control external outcomes, we consistently strive to perform at our absolute best.

Benefits & Perks

Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visitgo.atlassian.com/perksandbenefits.

About Atlassian

At Atlassian, we’re motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone’s perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process,visit go.atlassian.com/crh.