Teamworks selects DX's internal developer portal solution
Teamworks, the operating system for sports trusted by more than 6,500 teams worldwide, is focused on empowering its engineering organization to move faster and deliver more efficiently. As the company grew, leaders began to hear from developers that bottlenecks in onboarding, documentation, and service ownership were slowing them down. An internal survey surfaced a potential path forward: if Teamworks implemented an internal developer portal (IDP), this could streamline workflows, increase self-service, and give teams clear visibility into how services are measured against best practices.
“Every survey we ran, one thing always came up: developers wanted a portal,” says Michael Song, Senior Director of Engineering - Head of Platform at Teamworks. “They needed self-service workflows, easier access to documentation, and scorecards to see how our apps compared. We knew an IDP would help empower developers and improve efficiency across the organization.”
Initially, Teamworks explored the leading vendors in the IDP space. One of these vendors stood out for its maturity and broad feature set, including turnkey integrations and self-service automations, but there would be a significant cost, both monetary and in developer time spent learning a new tool.
Teamworks was already planning to use DX for clearer visibility into where engineering time and resources were going. “We had just gone through an R&D tax credit audit that required us to manually classify how developers were spending their time: maintenance, innovation, or other types of work. It meant managers digging through a year’s worth of commits and tickets, which was a huge pain,” says Song. “DX’s Data Cloud looked like the perfect way to automate that reporting. And when DX’s Software Catalog, Scorecards, and Self-Service Actions were included alongside Data Cloud, it gave us the chance to explore an internal developer portal solution without adding another vendor or cost.
“With DX, Song found he could get what he needed for his developer portal without the pain of onboarding another tool. “With the other vendor we were evaluating, we would have been paying the same as DX while taking on more complexity. It’s another tool for developers to learn, more integrations to manage, and more overhead across the board. DX gave us a unified, cost-effective approach instead.”
Now, Teamworks is using DX’s internal developer portal solution to solve three major challenges. First, scorecarding their services provides a centralized way to evaluate service quality, maturity, and health. Second, DX’s software catalog creates a single source of truth for all software components. And finally, having self-service workflows enables Platform teams to automate routine operational tasks. “DX solves those problems that I was talking about, scorecarding, cataloging, and self-service actions. It gives us the toolbox we need,” explains Song. “Now, developers can go from zero to one a lot faster in terms of writing code.”
Song adds that the experience working with DX’s team has been just as important as the product. “The responsiveness of the DX team has been incredible. We’ve seen fixes land before our conversations about an issue even ended. That kind of partnership makes us confident we made the right choice.”
Looking ahead, Song says they want to make DX their single source of truth for engineering. “We want every service cataloged, tagged, and linked in DX,” says Song. “Both the product and the team behind DX have really impressed us.”
